Operations Coordinator

4 days ago

Pasig, National Capital Region, Philippines Global Rescue Pacific LLC Full time ₱360,000 - ₱720,000 per year

Global Rescue is the world's leading membership organization providing integrated travel risk management services, including medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue's unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information, please see

CULTURE

Global Rescue isn't your average place to work and that's why we're comfortable saying we're not for everyone. Our team of passionate, mission driven professionals are pioneers in the travel risk and crisis management industry. Our mission is simple – protecting and saving lives. We are a high-performance organization operating on a global scale. Our team is made up of driven, passionate, adventurous, team players who have a "get it done mentality." The overall ethos is "no job too big or too small;" this is a place where one needs to be prepared to roll up your sleeves and get things done no matter your title. The culture of the office is fast-paced, collaborative and mission-focused on making a difference.

ROLE OVERVIEW:

We are seeking a dedicated and detail-oriented individual to join our team as an Operations Coordinator. As an Operations Coordinator, you will play a crucial role in supporting our medical and security operations teams by efficiently managing and coordinating medical and security evacuations, satellite SOS alerts, and related administrative tasks. This role requires strong organizational skills, effective communication, and a commitment to providing exceptional service to our members in times of need.

RESPONSIBILITIES:

  • Monitor satellite SOS alerts, promptly initiate response procedures and communicate with responding agencies
  • Provide administrative support to the operations teams
  • Collaborate with the medical and security operations teams to ensure timely and accurate response to satellite SOS alerts, other emergency and non-emergency situations
  • Coordinate the logistics of medical and security evacuations, including arranging transportation, accommodations, and other necessary resources as directed by the duty supervisor and senior specialists
  • Research and maintain operations resources and databases
  • Communicate effectively with vendors, and internal teams to provide updates, gather information, and ensure a smooth execution of services
  • Maintain accurate and up-to-date records of all activities
  • Assist in improving operational processes to enhance efficiency and service quality
  • Other duties as assigned

QUALIFICATIONS:

  • College degree
  • At least 3 years of customer service, medical hotline or emergency dispatch experience
  • Excellent English communication skills, both written and verbal.
  • Well-versed in the use of Microsoft Applications - SharePoint, Dynamics, Word, Excel and Outlook
  • Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment
  • Exceptional attention to detail and accuracy in record-keeping and data management
  • Proficient in using technology and software for administrative and operational tasks
  • Ability to remain composed under pressure.
  • Flexibility in working hours, the role will involve 12-hour shifts, including weekends, holidays and nights.
  • Compressed workweek schedule:
  • Night shift: 12-hour shift (8pm-8am)

LOCATION: Manila, Philippines

COMPENSATION: Base Salary + 5,000 PHP premium night shift + Annual performance-based incentive

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