Educational Program Coordinator

1 day ago

Taguig, National Capital Region, Philippines beBeeCase Full time $42,000 - $56,000

Job Title: Educational Case Manager

">

This role is an integral part of our organization, focusing on intakes with families/students, coordinating instructors, tracking student progress, and providing quality customer service.

">Responsibilities:
  • The Educational Case Manager is a crucial position that supports the success of our organization by conducting intakes, coordinating instructors, tracking student progress, and delivering exceptional customer service.
  • Actively contribute to Regional Operations, ensuring seamless execution of programs and initiatives for our students and school district partners.
  • Provide outstanding academic services to students and their families, operating effectively in a virtual environment.
  • Maintain high standards in people, financial, and academic aspects, ensuring operational excellence.
  • Deliver programs and initiatives for our students and school district partners, meeting operational excellence standards.
  • Provide virtual administrative support to Regional Operations, including answering phones, managing daily business data, and creating/managing schedules with students and teachers.
  • Manage class schedules to efficiently staff sessions and meet company efficiency and usage targets.
  • Conduct virtual tutoring sessions, monitoring all students' academic progress.
  • Ensure flawless execution of programs and initiatives, manage your own time in compliance with company and regulatory requirements.
  • Collaborate with partner program directors to review progress, adjust academic plans, and renew enrollments.
  • Other responsibilities as required by the business.
">Requirements:
  • Bachelor's Degree required.
  • 2-3 years progressive career growth.
  • Excellent time management, planning, and prioritization skills.
  • Ability to organize and manage multiple responsibilities successfully.
  • Professional demeanor, effective communication both in virtual environments.
  • Proficient in using all communication media including in-person, phone, and video.
  • Build engagement and trust in virtual relationships, whether with customers or team members.
  • Works Well With Others.
  • Learning agility - able to adapt to changes in work environment by changing behaviors as required.
  • Able to acquire new skills as required.
  • Engage, manage, and grow virtual relationships with customers, employees, and business partners (e.g. local schools).
  • Manage remote teachers.
  • Work independently.
  • High tolerance for ambiguity.
  • Bilingual in English and Spanish beneficial.
  • Proficient in Microsoft Office and Google applications.
">Benefits:

Fully Remote Work Environment.

Paid Time Off (PTO).

Seniority level:
  • Associate.
Employment type:
  • Full-time.
Job function:
  • Customer Service.
Industries:
  • IT Services and IT Consulting.

Relish building relationships with students and their families.

Dedicated to meeting expectations and requirements of internal and external customers.

Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution.

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