Customer Service Representative

1 month ago


Las Piñas, National Capital Region, Philippines The Excelsior Hotel Full time
About The Excelsior Hotel

We are a luxurious hotel dedicated to providing exceptional service and unforgettable experiences for our guests. We are seeking a highly skilled and professional Customer Service Representative to join our front desk team.

Job Description

Responsibilities:

  • Greet and welcome guests, ensuring a warm and memorable experience.
  • Manage guest reservations, rooms assignments, and any changes or issues that may arise.
  • Process cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift.
  • Answer guest inquiries and complaints promptly and professionally, escalating any issues to management as needed.
  • Maintain knowledge of hotel amenities, local attractions, and restaurants to assist guests with their needs.
Requirements:

Must-Haves:

  • High school diploma or equivalent; college degree in hospitality or related field preferred.
  • Strong customer service skills, with the ability to remain professional and courteous even in challenging situations.
  • Excellent communication skills, both verbal and written.
  • Proficiency in computer programs and the ability to learn new software quickly.
  • Ability to work well in a team environment and independently as needed.
  • Flexibility to work varying shifts, including nights, weekends, and holidays.

Preferred Qualifications:

  • Prior experience in a hotel front desk or customer service role.
Compensation and Benefits

We offer a competitive salary of $45,000 per year, plus a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and opportunities for career growth and development.



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