Customer Service Representative
1 month ago
We are a luxurious hotel dedicated to providing exceptional service and unforgettable experiences for our guests. We are seeking a highly skilled and professional Customer Service Representative to join our front desk team.
Job DescriptionResponsibilities:
- Greet and welcome guests, ensuring a warm and memorable experience.
- Manage guest reservations, rooms assignments, and any changes or issues that may arise.
- Process cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift.
- Answer guest inquiries and complaints promptly and professionally, escalating any issues to management as needed.
- Maintain knowledge of hotel amenities, local attractions, and restaurants to assist guests with their needs.
Must-Haves:
- High school diploma or equivalent; college degree in hospitality or related field preferred.
- Strong customer service skills, with the ability to remain professional and courteous even in challenging situations.
- Excellent communication skills, both verbal and written.
- Proficiency in computer programs and the ability to learn new software quickly.
- Ability to work well in a team environment and independently as needed.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
Preferred Qualifications:
- Prior experience in a hotel front desk or customer service role.
We offer a competitive salary of $45,000 per year, plus a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and opportunities for career growth and development.
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