Enhance Customer Experience

2 weeks ago

Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱900,000 - ₱1,350,000
Job Overview

The primary objective of the Customer Experience Lead is to enhance the customer shopping experience and represent customer interests in all business decisions by emphasizing the importance of customer feedback and insights.

This role requires a deep understanding of customer needs and preferences, as well as excellent leadership and communication skills. The ideal candidate will be able to analyze customer data and feedback, identify areas for improvement, and develop strategies to address these issues.

About Us

We are a dynamic and innovative tech e-commerce group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. We use data-driven strategies to scale our businesses and promote body positivity through our online community.

Culture and Work Model

We foster a culture of collaboration, innovation, and continuous learning with a remote-first approach. This allows you to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

Responsibilities
  • Develop and lead the Customer Experience Team to improve the customer shopping experience.
  • Represent customer interests in business decisions by emphasizing the Voice of the Customer and feedback insights.
  • Monitor and report on customer experience KPIs; ensure follow-up on action items.
  • Collaborate with cross-functional teams to implement customer-centric solutions and manage escalation processes.
  • Foster a culture of continuous learning and professional growth within the team.
Qualifications
  • 2+ years of experience in a similar role.
  • Strong grasp of the English language, including spoken and written.
  • Proven ability to lead and manage team leaders and members.
  • Good problem-solving skills and confidence when facing challenges.
  • Continuous learning and growth mindset.
  • Good interpersonal & communication skills; positive work attitude.
  • Able to have the right follow-up and monitoring of action items and KPIs.
What We Offer
  • Collaborate with world-class talents in a data-driven work environment.
  • Opportunity to grow and develop professionally and personally.
  • Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.
  • Openness to new ideas and initiatives.

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