Customer Experience Ambassador

2 weeks ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $500 - $550

Transforming customer experiences into meaningful moments is at the heart of our purpose. As a Technical Customer Support Specialist, you'll be the linchpin in delivering exceptional service to our valued customers. With a passion for problem-solving and empathy, you'll engage with customers, address their inquiries, and provide solutions that exceed their expectations.

Key Responsibilities:

  • Manage customer support inquiries through various channels, prioritizing tasks to ensure timely resolution.
  • Document interactions accurately, fostering a culture of transparency and trust.
  • Develop in-depth product knowledge to deliver precise, friendly, and informative responses.
  • Collaborate with the technical support team to troubleshoot software-related issues, escalating complex matters to the relevant departments.
  • Communicate effectively with customers to gather information and provide updates on their inquiries and issues.
  • Respond promptly to customer inquiries and issues with professionalism and customer service expertise.
  • Contribute to process improvements by analyzing customer feedback and collaborating with cross-functional teams to implement enhancements.

Effectiveness in this role will be measured by key performance indicators such as:

  1. Customer satisfaction ratings
  2. Average time to resolve customer issues
  3. Average number of issues resolved
Role Requirements:
  • 3+ years of experience in a technical support or similar role
  • High school diploma or equivalent; bachelor's degree preferred
  • Strong communication skills with excellent verbal and written proficiency
  • Basic grammar skills and average typing speed
  • Strong problem-solving and conflict resolution skills
  • Proficient in using customer service software and databases
  • Passion for designing and enhancing systems and organizing
  • Ability and availability to work during US working hours - Eastern Time
  • Attention to detail and strong organizational skills
Why Work For Us?
  • The chance to be part of a dynamic team with startup energy
  • The ability to make a positive impact from day one
  • The opportunity to contribute to the growth of a rapidly scaling organization

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