Customer Experience Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱250,000 - ₱300,000
Customer Experience Role

We are seeking a highly skilled Customer Experience professional to join our team. The ideal candidate will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and conflict resolution.

  • Respond to customer inquiries in a timely and professional manner.
  • Provide comprehensive solutions to customers' queries, ensuring their needs are met.
  • Collaborate with colleagues to ensure seamless customer support and resolve issues efficiently.
  • Identify and implement process improvements to enhance the overall customer experience.
Required Skills and Qualifications
  • Strong decision-making skills and judgment: Make sound decisions that benefit both customers and the company.
  • Experience with CRM/account management software: Familiarity with CRM tools to manage customer interactions and data effectively.
  • Dependable: Consistently adhere to schedules to ensure uninterrupted customer support.
  • Aware of cultural nuances/challenges: Understand the cultural dynamics that may affect customers' experiences.
  • Strong communication skills: Communicate complex information in a user-friendly manner.
  • Problem solver: Demonstrate a commitment to finding innovative solutions to challenges.
  • Ownership: Proactively seek ways to enhance the overall user experience.
  • Empathy: Show a strong sense of empathy towards customers.
Benefits
  • Relevant Experience: 1-2 years of Customer Service experience.
  • Conflict Resolution Experience: Previous experience in resolving customer disputes while maintaining a positive relationship.
  • Team Player: Collaborative mindset with the ability to work effectively in a team.
  • Time Management Abilities: Strong time management skills to handle multiple customer interactions.
  • Compliance Knowledge: Familiarity with industry-specific regulations and compliance standards.
  • Attention to Detail: Meticulous attention to detail in documenting customer interactions.

  • Customer Experience Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time $30,000 - $50,000

    Job Title: Customer Experience SpecialistWe are seeking a highly skilled customer experience specialist to fill this role. The ideal candidate will have expertise in providing excellent customer service, resolving queries efficiently and effectively.Main Responsibilities:Develop strong relationships with customers through clear and effective...

  • Customer Experience Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱8,000 - ₱12,000

    OverviewEmpowering individuals and small businesses to succeed online faster and easier involves embracing relentless change, complexity, and uncertainty.About YouLeading teams or projects requires contributing to the customer experience based on evolving customer and organizational needs.ResponsibilitiesAs a Technical Support Specialist, you will provide...

  • Customer Experience Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeImplementation Full time ₱7,200 - ₱9,600

    Job Description:The Implementation Specialist plays a pivotal role in delivering exceptional customer experiences. This role is responsible for guiding clients through the onboarding and setup process, ensuring seamless integration with our product.Key responsibilities include providing top-notch customer support, troubleshooting assistance, and training to...

  • Customer Experience Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱6,000,000 - ₱8,000,000

    Job Title: Customer Experience SpecialistThis is a challenging role that requires exceptional communication and problem-solving skills.An ideal candidate will have experience in customer-facing roles with a proven track record of delivering high-quality support.Responsibilities:Respond to customer queries in a timely manner, ensuring all issues are resolved...

  • Customer Experience Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeecustomer Full time $48,000 - $64,000

    Customer Experience SpecialistWe're seeking a highly skilled and enthusiastic Customer Experience Specialist to join our team. In this role, you'll be responsible for delivering exceptional customer service through inbound and outbound calls, ensuring that our clients' needs are met with professionalism and efficiency.Key Responsibilities:Handle Inbound...

  • Customer Experience Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱3,909,000 - ₱4,995,000

    About This RoleWe're seeking a highly skilled and dedicated professional to join our team as a Customer Experience Specialist. In this role, you will be responsible for interacting with customers to address inquiries and resolve concerns regarding our products and services.The ideal candidate will have excellent communication skills, be analytical and...

  • Customer Experience Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeSupport Full time $8,000 - $12,000

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to provide exceptional customer service via chats and emails.Key ResponsibilitiesProvide timely and effective support to customers through various communication channelsMeet key performance indicators (KPIs) and consistently deliver high-quality serviceStay up-to-date with industry...

  • Customer Experience Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $60,000

    Job OverviewWe're seeking a highly skilled support specialist to join our team. In this role, you will provide expert assistance to customers via live chat and tickets, troubleshooting technical challenges and delivering seamless experiences.Your primary responsibility will be to simplify complex technical issues into actionable steps that customers of all...

  • Customer Experience Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeQuality Full time $50,000 - $70,000

    Service Excellence SpecialistThe Service Excellence Specialist plays a pivotal role in ensuring that customers receive exceptional service. This individual will monitor interactions, provide feedback, and evaluate customer experience.Key Responsibilities:Evaluate each interaction from 1 to 5 in different metrics: communication, approach, resolution accuracy,...

  • Customer Experience Specialist

    21 hours ago

    Manila, National Capital Region, Philippines Spreetail Full time ₱300,000 - ₱600,000 per year

    Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: We're looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels...