Customer Experience Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱250,000 - ₱400,000
Job Description:

Brief overview of the role:
Candidates are required to provide exceptional customer support and communication, focusing on troubleshooting and resolving customer issues via phone, email, and chat. They will also be responsible for maintaining a strong knowledge base and collaborating with the Research and Development team.

Key Responsibilities:
  • Provide timely and professional support to customers, utilizing problem-solving skills to resolve complex issues.
  • Maintain accurate records of customer interactions and update the knowledge base accordingly.
  • Collaborate with the Support team to ensure seamless communication and resolution of customer queries.
  • Liaise with the Research and Development team to gather information and feedback from customers.
Requirements:
  • Bachelor's degree in Business, Communications, Information Technology, or a related field.
  • Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical individuals.
  • A positive attitude and focus on delivering excellent customer service.
  • Good problem-solving and analytical thinking skills, with the ability to manage time effectively.
  • Flexibility and adaptability in a fast-paced environment.
Benefits:
  • Ongoing training and development opportunities to enhance business and technical skills.
  • A collaborative work environment that encourages teamwork and open communication.
  • The opportunity to work with a leading software company that prioritizes innovation and customer satisfaction.
About Us:

We empower insurers and brokers to drive profitable growth and thrive in today's risk landscape. Our ecosystem-wide capabilities bring together transformative data, processes, people, and customer experiences to amplify impact. With over 15,000 clients across the industry, we strive to sharpen risk assessment, strengthen client relationships, and enhance operations.

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