Client Support Specialist

4 days ago

Pasig, National Capital Region, Philippines beBeeCase Full time ₱1,700 - ₱2,200
Job Title: Outpatient Case Manager

The primary responsibility of this role is to provide client-centered support across all stages of treatment. This position requires strong communication and documentation skills, as well as the ability to coordinate appointments and track client participation.

Key Responsibilities:
  • Serve as the primary point of contact for assigned outpatient clients and their families to support non-clinical needs and enhance treatment outcomes.
  • Coordinate all in-person and virtual therapy and psychiatric appointments, including proactive communication with providers to determine frequency of services and with clients to confirm attendance.
  • Document all appointments and ensure accurate calendar management across clinical schedules.
  • Track and report no-shows, cancelations, and reschedules; notify relevant parties of applicable charges.
  • Monitor client participation in scheduled services and follow up on attendance, engagement, and any missed appointments.
  • Coordinate client intakes and discharges, ensuring accurate and timely completion of all required documentation.
  • Identify barriers and needs across housing, education, transportation, healthcare, legal services, and other social determinants of health, and provide linkage to appropriate resources.
  • Maintain ongoing communication and documentation regarding care coordination efforts, referrals, and community partnerships.
  • Actively participate in interdisciplinary team meetings to review and support treatment plan goals.
  • Escalate any urgent or critical issues (e.g., safety concerns, sudden disengagement, or emergent needs) to the Clinical Director immediately.
  • Uphold professional ethics and confidentiality standards in all communications and records.
  • Utilize electronic systems to track and report all client-related activities.

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