Client Support Specialist

2 days ago

Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,200,000
Job Summary

This is a Contact Center Practitioner role that offers the opportunity to work in a fast-paced environment, providing quality customer service and resolving complex issues.

The ideal candidate will possess excellent communication skills, both verbal and non-verbal, as well as basic computer and internet navigation skills.

A degree in Human Resources or equivalent is required, along with similar work experience of at least 1-2 years in a BPO or similar setting.

Your Key Responsibilities:

  • Provide quality customer service on every contact.
  • Receives inbound queries from customers (calls, chats, emails) and clarifies to obtain full understanding of what information is being requested.
  • Educates callers on client processes whenever necessary.
  • Maintains up-to-date expertise in a specific subject area.
  • Handles end-to-end case management process in accordance to agreed time and quality standards.
  • Escalations: Follow up escalated cases through the Case Management system – own issue resolution, client follow up, and case closure.

Your Skills and Qualifications:

  • Bachelor's/College Degree in Human Resources or equivalent.
  • Similar work experience of at least 1-2 years especially in a BPO or similar fast-paced setting.
  • Excellent English Communication Skills.
  • Basic computer and internet navigation skills.
  • Ability to work in shifting/night schedule.

What We Offer:

  • Mid-Senior level position.
  • Full-time employment.
  • Opportunity to work in a dynamic team environment.

About this Job:

This role is part of the Health Care Provider function within the IT Services industry. The successful candidate will be responsible for managing events with higher levels of difficulty, sensitivity, and confidentiality, such as death cases.

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