Multichannel Client Support Specialist

3 days ago

Pasig, National Capital Region, Philippines beBeeClientService Full time ₱600,000 - ₱1,000,000
Job Overview

The Operations Generalist role plays a vital part in delivering exceptional client service and ensuring efficient resolution of technical and operational inquiries across multiple channels.

This position requires adaptability, strong communication skills, and a commitment to meeting performance metrics in a fast-paced environment with varying client needs.

Key Responsibilities:
  • Manage and prioritize tasks across multiple client accounts, adapting to client requirements.
  • Maintain accurate records of client interactions and service requests.
  • Provide excellent customer service through email, chat, and phone support.
  • Address customer inquiries and resolve issues promptly and professionally.
  • Perform back-office tasks, such as data entry, report generation, and process documentation.
  • Offer basic technical support and troubleshooting to non-technical users.
  • Clearly explain technical steps and terminology in a user-friendly manner.
  • Evaluate complex technical issues and escalate when necessary.
  • Meet defined SLAs and performance metrics for each assigned client account.
  • Adhere to established processes and procedures, ensuring compliance with client standards.
  • Monitor and report on performance metrics.
  • Demonstrate flexibility in scheduling to accommodate client needs.
  • Quickly adapt to new processes, tools, and client requirements.
  • Participate in training and development to enhance skills and knowledge.
  • Collaborate effectively with team members to ensure seamless service delivery.
Required Skills and Qualifications:
  • Prior experience in customer service or support roles.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and analytical abilities.
  • Basic technical aptitude and ability to explain technical concepts.
  • Proficiency in using various communication and productivity tools.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Flexibility to work varied shifts as required.
  • Experience meeting SLAs.

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