
Client Growth Strategist
13 hours ago
We are currently seeking a Client Growth Strategist
To succeed in this role, you will play a crucial part in retaining and growing our client base.
You will be responsible for building strong relationships with clients, preventing churn, and helping them achieve maximum value from our platform.
This is not a 'check-the-box' role. You will be part advisor, part strategist, part problem-solver — and 100% essential to our growth.
The ideal candidate will have prior experience in Account Management or Client Success, especially in a role focused on retention and product adoption.
You will work closely with various teams to drive initiatives that meet client needs and bring feedback to inform product improvements.
Your key responsibilities will include:
- Maintaining deep knowledge of our platform and its applications.
- Guiding clients in adopting features that enhance their workflow and ROI.
- Nurturing client health from onboarding through renewal.
- Negotiating renewal terms and proactively managing churn risks.
- Identifying upsell and cross-sell opportunities through consultative conversations.
We require a candidate who is comfortable working non-traditional hours (7 PM – 4 AM ET) to support Australian clients.
The ideal candidate will possess exceptional verbal communication skills, experience with client demos, and the ability to manage a high-volume client portfolio.
We value a culture-first approach, emphasizing our core beliefs: Customer First, Passionate, Sense of Urgency, Accountable & Reliable, and Relentless Execution.
If you're looking for a fulfilling career that values your drive, rewards your initiative, and prioritizes clients, we'd love to connect with you.
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