Patient Access Representative

4 days ago


Makati City, National Capital Region, Philippines UnitedHealth Group Full time

About Our Team: At Optum, we are committed to advancing health equity on a global scale and making the health system work better for everyone. Our team is dedicated to delivering high-quality care to our members, and we are seeking a skilled Customer Service Coordinator to join us.

Job Description: In this role, you will be responsible for managing the intake of members or admission/discharge information post-notification. You will work closely with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers.

  • Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification, and census roles.
  • Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention.
  • Handle resolution/inquiries from members and/or providers.


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