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Customer Services Representative/ PSR

1 month ago

Quezon City, National Capital Region, Philippines Texas Behavioral Health, PLLC. Full time

We are actively seeking an experienced Customer Services Representative/ Patient Service Representative (PSR) in Philippine. The ideal candidate will play a crucial role in advancing our mission by aligning with our core values. Both patient and employee satisfaction are paramount to us, and we prioritize them above all else. We are excited about the opportunity to bring fresh talent into our team and are eager to discover a candidate who will seamlessly fit into this role.

Location: Philippine

Timing: US Central Timings

Role and Responsibilities:
  • You will be scheduling/canceling the appointments.
  • Recalling patients to schedule future appointments.
  • Responding to patients via email or live chat and helping them connect with the provider.
  • Completing patient files in the EMR system and uploading documents before their first appointment.
  • Communicating with other team members to forward requests and resolve patient concerns regarding any department.
  • As the first interaction with the patient, it is important to have good communication skills and a welcoming demeanor to provide the best experience.
Qualifications:
  • Experience in a US/UK based call center for healthcare: 2 years (Preferred)
  • Familiarity with HIPAA regulations.
  • English (Compulsory)

Job Type: Full-time

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