Digital Patient Engagement Specialist

6 days ago


Makati City, National Capital Region, Philippines Care Technologies Full time
Our Vision

Care Technologies envisions a future where patients have access to seamless and efficient healthcare services, leveraging cutting-edge technology to connect them with medical expertise and resources.

We believe that every individual deserves to live a healthy and fulfilling life, free from the burdens of navigating complex healthcare systems.

As a Customer Experience Officer at Care Technologies, you will be part of a dynamic team driven by a shared vision to transform the healthcare landscape and make a meaningful impact on people's lives.

Job Description

The Customer Experience Officer drives our company's growth by leading efforts to create exceptional patient interactions, ensuring their experience is filled with care and efficiency.

Main Responsibilities:

  • Manage day-to-day operations relating to order processing and customer service, ensuring seamless communication and efficient resolution of patient concerns.
  • Collaborate with various teams to address patient requests and deliver high-quality services that meet their needs.
  • Develop and present daily, monthly, and ad hoc reports to internal and external stakeholders, providing actionable insights and recommendations for process improvements.
  • BUILD STRONG RELATIONSHIPS WITH CLIENTS AND STAKEHOLDERS, UNDERSTANDING THEIR NEEDS AND EXPECTATIONS TO DELIVER EXCEPTIONAL CUSTOMER EXPERIENCE.
  • Evaluate and design initiatives to improve patient health outcomes and customer experience, working closely with cross-functional teams to drive implementation and scalability.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.
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