Patient Experience Coordinator

5 days ago


Makati City, National Capital Region, Philippines Dempsy Resource Management Inc. Full time
Key Responsibilities
The Customer Care Supervisor will be responsible for managing a team of customer service representatives, developing and implementing effective strategies to improve patient satisfaction, and collaborating with cross-functional teams to drive business results. A strong background in conflict resolution, team management, and performance monitoring is essential for success in this role.

Requirements
To be considered for this exciting opportunity, candidates must have a Bachelor's degree in Healthcare Administration or a related field, a minimum of 3 years of experience in a customer service or call center role, and at least 1-2 years of supervisory experience. Certification in customer service or healthcare management is highly preferred. Previous experience in healthcare or a related industry is also highly valued. Proven leadership abilities, including conflict resolution, team management, and performance monitoring, are essential for success in this role.

Benefits
We offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional patient care, please submit your application today.

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