Customer Experience Representative

16 hours ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000
Job Title

A Customer Service Representative Position Awaits You

Are you a natural problem solver with excellent interpersonal skills? Do you thrive on creating memorable customer experiences?

We're looking for enthusiastic individuals to handle inbound and outbound calls professionally and efficiently. If you have prior call center experience, reside within 80km of our office, and possess strong proficiency in English, we'd love to hear from you.

  • Key Responsibilities:
  • Handle inbound and outbound calls, resolving customer issues through effective problem-solving and research.
  • Document interactions and process claims accurately.
  • Guide customers through options to find the best solutions.

Required Skills and Qualifications:

  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.

Benefits:

  • HMO Coverage plus a dependent.
  • Rank & File ₱100,000 coverage.
  • Supervisors/Managers ₱120,000 coverage.
  • Dental Coverage.

Working Environment:

This is a remote work opportunity that allows you to work from the comfort of your own home. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

At MCI, we value diversity and believe it's a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications.

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