Customer Experience Representative

1 day ago

Pasig, National Capital Region, Philippines beBeeExperience Full time $35,000 - $45,000
Customer Experience Representative

We are seeking a skilled Customer Experience Representative to join our team. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and support.

The ideal candidate will have excellent communication skills, a strong ability to problem solve, and the capacity to work effectively in a fast-paced environment.

You will be responsible for providing timely and effective support to our customers through various channels including email, chat, and phone. This will involve responding to customer inquiries, resolving issues, and escalating complex problems as needed.

  • Support customers via direct chat with users or phone.
  • Respond to all messages within SLA.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.

As a Customer Experience Representative, you will also be responsible for maintaining accurate records of customer interactions using our CRM system. You will need to have a keen eye for detail and be able to maintain confidentiality when dealing with sensitive customer information.

This is an exciting opportunity for someone looking to develop their skills and experience in customer service and support. If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we would love to hear from you.

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