Expert Technical Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000
Job Title: Technical Expert

A highly skilled professional providing end-to-end support for products and services, ensuring effective functionalities under the supervision of the Support Manager.

About the Role:
  • Provide product and service production support, ensuring effective end-to-end functionalities under the supervision of the Support Manager.
  • Create and monitor product and service performance metrics.
  • Perform analysis on service or product functionalities and recommend improvements.
  • Consult with the development team, level 3 support, internal clients, and external clients to improve product or service performance.
  • Maintain and update technical architectures, configurations, system credentials, processes, and procedures.
  • Investigate and resolve incident and problem tickets.
  • Establish the root causes of incidents and escalating serious concerns to Service Management.
  • Create and maintain run guides, MOPs (Method of Procedure), and training programs for every enhancement or revision to the product or service.
  • Code migration and deployments across environments to ensure continued and synchronized functionality.
Requirements:
  • At least 2-5 years of experience in technical support.
  • Working knowledge of SQL databases, data transformation, network configurations, operating systems, and infrastructure (cloud and on-premises).
  • Working knowledge of front-end and back-end programming languages, such as Java, .NET, ReactJS, JavaScript, Kotlin, Swift, Flutter.
  • Advanced proficiency in determining the causes of application errors and repairing them.
  • Demonstrable experience as a technical expert in a related field.
  • Ability to keep up with innovation in technology design.
  • Exceptional ability to provide technical support to internal departments and clients.
  • Exceptional communication skills.

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