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Success Strategy Professional

2 weeks ago

Manila, National Capital Region, Philippines RingCentral Full time
About the Position

This is an exciting opportunity to join RingCentral's Customer Success team as a Customer Success Manager.

The successful candidate will maintain and grow monthly recurring revenue for valued customers, develop strong customer relationships, and ensure customer satisfaction.

Key Responsibilities:

  • Maintain and grow monthly recurring revenue for valued customers
  • Develop strong customer relationships and serve as RingCentral's trusted partner
  • Ensure customer satisfaction: address technical demands and act as sales liaison, involving partners to better support premium customers
  • Partner with support, professional services, and sales and marketing departments to create customer success driving positive satisfaction and account growth

Required Skills and Qualifications:

  • 1+ years direct enterprise-level customer success experience
  • At least 2 years related experience in Customer Service, Technical Support, and 1 year in Sales catering to B2B accounts
  • Proven track record of exceeding sales and customer satisfaction goals
  • Inspired by personal, team, and company achievement with a commitment to excellence
  • Possess rare technical skills and sales acumen wrapped in a strong customer-centric mindset
  • Strong analytical, problem-solving, and situational awareness skills
  • Enterprise-ready solution-oriented thinking to solve complex customer issues
  • Experience interacting with and influencing C-level executives
  • Ability to lead, handle or influence internal resources and customer resources to achieve successful outcomes
  • Knowledgeable in advanced network troubleshooting and terms including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred
About RingCentral

RingCentral is a leading global cloud-based communications provider. Our AI-enabled technology and platforms meet or exceed customer needs, thanks to significant investments.