Finance Systems Support Specialist

4 days ago


Manila, National Capital Region, Philippines RingCentral Full time

We are seeking a highly skilled Enterprise Financial Systems Analyst to join our RingCentral team. As a key member of our Enterprise Applications team, you will be responsible for supporting enterprise financial systems and collaborating with business partners, technology architects, and system analysts.

In this role, you will apply your technical and functional knowledge to analyze system issues, perform bug triage, coordinate with multiple cross-functional teams, and find solutions. You will be responsible for documenting detailed processes, performing systems configuration, scripting, bug fixes, testing, implementation, continuous improvement, and ongoing support.

Key responsibilities include:

  • Maintenance and daily management of finance business applications.
  • General system administration of ERP systems and processes.
  • Provide front-line support for all finance tickets and operational issues for multiple systems like NetSuite, Coupa, and Concur.
  • Prioritize tickets and execute activities independently via Freshservice/JIRA.

To succeed in this role, you must have experience in business solutions design, delivery, and support, as well as strong analytical and problem-solving skills. You should also be proficient in at least one ERP system, such as NetSuite, Oracle, Coupa, or SAP Concur, and have a strong understanding of SDLC life cycle, spreadsheet applications, and complex formula creation.



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