Network Operations Specialist

1 day ago

Antipolo City, Calabarzon, Philippines beBeeNetworkEngineer Full time ₱3,000,000 - ₱5,000,000
Job Description:

This is an exciting opportunity to join our organization as a Network Operations Center Engineer.

We are seeking talented individuals who can effectively monitor networks and systems, handle incident tickets, coordinate with field engineers, and ensure smooth operations for global clients.

Key Responsibilities:
  • Monitor systems, networks, and tools to maintain operational stability.
  • Track and log work progress in ticketing systems.
  • Respond to alerts and incident tickets in a timely manner.
  • Dispatch field engineers or technicians as needed and coordinate job activities.
  • Facilitate parts or equipment dispatch when required.
  • Communicate clearly with internal teams, field engineers, and customers.
  • Document troubleshooting steps, job updates, and resolutions accurately.
  • Provide high-quality customer support with strong professionalism.
Preferred Qualifications:
  • Background in FTTx, GPON, or ISP operations preferred.
  • Experience in network monitoring, technical support, or call center operations a plus.
  • Strong written and verbal English communication skills.
  • Comfortable working in a remote setup with a headset and company-issued laptop.
  • Good problem-solving skills and attention to detail.
  • Ability to follow procedures, work independently, and escalate when needed.
What We Offer:
  • One-week onboarding and hands-on training provided.
  • Initial 1:1 support with a field engineer, scaling up to multiple project responsibilities.
  • Ongoing guidance and collaboration with experienced engineers.

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