Network Operations Center Specialist

1 day ago

Antipolo City, Calabarzon, Philippines beBeeNocEngineer Full time ₱1,000,000 - ₱1,500,000
NOC Engineer Role

As the primary point of contact for alerts and requests, this position requires strong analytical skills to identify and resolve complex issues. The ideal candidate will have experience in server, infrastructure support, and networking/circuits.

Main Responsibilities:
  • Alert Resolution: Resolve alerts primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
  • Request Fulfillment: Resolve requests primarily consisting of scheduling after-hours maintenance, and device/new customer onboarding.
  • Vendor and Customer Communication: Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
  • Projects and Documentation: Projects assigned by managers for the NOC and Support teams; Documentation, maintaining knowledge base, new articles, and content improvements.
Required Skills and Qualifications:
  • Microsoft Windows Desktop & Server OS
  • Cloud Products & Technologies
  • Identity Management, Authorization, and Security
  • EMM/MDM tools
  • Backups & Disaster Recovery
  • E-Mail Technologies
  • Networking
  • Security
Benefits:
  • Able to work in an MSP/Consultancy environment
  • Strong knowledge around RMM tools
  • Able to design monitors and scripts
  • A degree in a relevant field or certifications
Others:
  • Great communicators, able to speak at a conversational English level
  • Passionate about delivering consistently positive experiences to our customers

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