Healthcare Customer Service Representative

1 month ago

Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full time

At Manpower Core Group Inc., we offer a competitive salary of PHP 25,000 - PHP 30,000 per month for our Healthcare Customer Service Representative role.

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Healthcare Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our patients and clients.

In this role, you will:

  • Cater to inbound and outbound calls to provide timely and accurate responses to patient inquiries;
  • Answer incoming phone calls and faxes, takes customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items;
  • Responds to patient/client questions and problems in a professional and empathetic manner;
  • Services walk-in customers as needed;
  • Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested;
  • Gathers all necessary documentation, before delivery CMN, Rx, ABG, Care Plan, Auth, etc.;
  • Verifies medical necessity with a physician;
  • Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract;
  • Verifies payer (with matrix), obtains authorization, expiration date;
  • Verifies patient demographics and prior equipment usage with the patient;
  • Informs patient of financial responsibilities: copay, share of cost, deductible, etc.;
  • Enters data and each order (new or otherwise) in the system accurately and promptly;

To succeed in this role, you should have:

  • At least 1 year of customer service experience;
  • Good Communication Skills;
  • Prior experience in Customer Service in the Healthcare Industry is preferred;
  • Willingness to work in-center, Night shift schedule;

Beyond your skills and qualifications, we're looking for someone who shares our passion for delivering exceptional customer service and making a difference in people's lives.

We offer a range of benefits to support your well-being and career growth, including competitive rewards, a collaborative spirit, work-life harmony, career growth opportunities, and inclusive teamwork.

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