Customer Service Representative
6 days ago
Unity Communications is seeking a Customer Service Representative to join our team in providing exceptional telehealth support. This role will involve handling inbound and outbound customer inquiries, serving as a bridge between patients and doctors, and ensuring a superior healthcare experience in remote settings.
What You Will Do
- Perform inbound and outbound customer support via phone calls, text messaging, email, social media, and the patient portal
- Effectively interact with paying customers and those who want to sign up for the first time
- Directly respond to inquiries regarding questionnaires and shipping, billing, medication/dosing, and technical concerns
- Forward telehealth inquiries to the doctor or pharmacist when appropriate
- Contact customers who signed up but did not complete the questionnaire to encourage them to continue the transaction and make a purchase
- Follow up with customers who need to complete a check-in questionnaire to receive their next month's medication
Requirements
- Experience working in a BPO setting
- Experience providing inbound and outbound customer support
- Knowledge in healthcare and telehealth
- Bachelor's degree in a related field
- Proficiency in using different communication channels
- Familiarity in handling a telehealth patient portal
- Ability to deal with diverse patients in a friendly and compassionate manner
- Excellent English written and verbal communication skills
- Ability to work independently and as part of a team
- Exemplary problem-solving and organizational skills
- Attention to detail
- Ability to work under pressure
Perks
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
Estimated Salary: PHP 25,000 - 35,000 per month (based on industry standards and location)
Why Join Us?
At Unity Communications, we value inclusion and diversity, spread kindness and positivity, and prioritize employee well-being. With a Certified Great Place To Work rating, we offer a dynamic work environment that fosters growth and development.
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