Leadership Facilitator

1 day ago

Manila, National Capital Region, Philippines beBeeTeamLead Full time ₱800,000 - ₱1,200,000
About the Role

This position offers a unique opportunity to lead a team of professionals and contribute to the success of our business.

The Team Lead will be responsible for facilitating successful operations by directly leading a team of associates and helping to optimize their contribution to our partner's operations. As a point of contact for the partner, you will relay key information, updates, and feedback to your team.

You will demonstrate key characteristics such as responsibility, reliability, process knowledge, leadership, organizational skills, time management, positive attitude, openness to feedback, coaching, and mentorship skills.

  • Establish processes and procedures with our growing business by developing an understanding of the process, business, and support interaction and creating process suggestions leading to better business outcomes
  • Provide constant valuable feedback for all stakeholders - Program Manager, Partner, and Associates
  • Lead special projects, evergreen initiatives, and internal/external outreach
  • Lead weekly team meetings or huddles and conduct regular 1:1s with each of your direct reports
  • Provide quality feedback to foster improvement for each of your team members and document performance issues or opportunities for development as required
  • Conduct QA, coaching sessions, and side-by-side feedback
  • Provide and/or facilitate training to new hires or current associates as needed
  • Support/Assist associates during production and assign associates to new and different tasks as required
  • Monitor production levels for each associate (using metric data tools)
  • Build and maintain the team's schedule to ensure appropriate coverage
  • Participate in the hiring process by helping to Identify and select ideal candidates according to the program's needs
Requirements

We are looking for individuals with excellent English proficiency, both written and spoken. A background in data and team leadership experience is also required. You should be proactive and able to find solutions to trending issues.

Able to offer insights and reporting as needed, comfortable with a high-velocity environment with shifting priorities. Excellent communication skills, both written and verbal, organized team player with a personable manner and excellent customer service skills.

What We Offer

We offer a competitive compensation package based on experience. Additionally, we provide attractive benefits including medical, dental, and vision options based on location. Access to free posture-based fitness workouts from home and paid Sabbatical Leave.

Training opportunities provided by our organization and outside entities. 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development.

Culture At Our Core

Our core values bring intention to our work and set the tone for our culture. We share a set of core values that guide our actions:

  • Care for others: Cooperate, empathize, and seek opportunities to put each other first.
  • Embrace growth: Expand your mind by taking calculated risks, developing your skills, and staying open to change.
  • Manifest trust: Trust is the bond that allows us to work at our highest levels. It is continuously earned by delivering on our commitments.
  • Take ownership: Doing the right thing should come naturally.
  • Be humble: Seek guidance, receive feedback, ask questions, and listen to your colleagues.

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