Client Support Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeFinancial Full time ₱900,000 - ₱1,200,000
Job Overview

We are seeking an exceptional Client Support Analyst to join our team. As a key member of our client support team, you will be the first point of contact for clients and play a vital role in upholding our reputation for excellence.

This is an exciting opportunity for someone who is passionate about delivering outstanding service and support. You will work closely with internal teams across the organization to ensure seamless client experiences.

Main Responsibilities:

  • Client Support:
    • Serve as the initial point of contact for client inquiries, focusing primarily on data and information-related queries.
    • Build and maintain strong client relationships through responsive and professional communication.
    • Support the Level 2 Client Support team by triaging and escalating issues appropriately.
    • Manage and respond to client emails with a sense of urgency, ensuring queries are resolved efficiently and effectively.
    • Adhere to vendor Service Level Agreements (SLAs) and ensure timely responses within defined metrics.
  • Ticket Management:
    • Create and validate tickets, distinguishing between internal and external queries.
    • Categorize tickets and emails to support effective tracking and resolution.
    • Monitor ticket queues regularly to ensure timely updates and closures.
    • Maintain accurate and up-to-date ticket records throughout the resolution process.
  • Management of Distribution Lists, Notifications, and Documentation:
    • Maintain and update client contact and distribution lists.
    • Manage and coordinate client data notifications, ensuring accuracy and timeliness in communication.
    • Update, manage, and create documentation on Confluence, ensuring accessibility and relevance.
  • Internal Collaboration and Support:
    • Develop strong internal relationships across functions, collaborating closely with Sales, Client Success, Product, and Technical teams to provide seamless client support.

Required Skills and Qualifications:

  • Fluency in English is essential (verbal and written).
  • Ability to deal with ambiguity and high levels of change.
  • Excellent communication and interpersonal skills with a client-centric approach.
  • An aptitude for financial markets, market data, and analytics.
  • Strong attention to detail and organizational skills.
  • Ability to work calmly under pressure.
  • A desire to make a difference, a positive can-do attitude, a curiosity about how you can keep improving your performance.
  • Proactive, energetic person that is also a good team player.
  • Good level of competence in Excel.

Desired Skills:

  • Proficiency in Bloomberg and Refinitiv platforms and their support requirements.
  • Previous work in the financial markets.
  • Handles situations and problems with innovation and creativity.
  • Projects personal credibility.

What We Offer:

Working with us offers the chance to build a fulfilling career and contribute to the success of our organization. If you're a motivated individual looking for a new challenge, we'd love to hear from you.

Contact Information:

To apply, please submit your application through our website.

About Us:

We are a dynamic and growing organization dedicated to providing exceptional services to our clients. Our mission is to deliver outstanding support and solutions that meet the evolving needs of our clients.

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