Technical Support Specialist

1 month ago


Quezon City, National Capital Region, Philippines Nityo Infotech Full time
Role Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Nityo Infotech. As a key member of our 24/7 operations, you will be responsible for monitoring and resolving refrigeration and HVAC alarms while providing top-notch support to our customers.

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have a passion for delivering exceptional customer service.

Key Responsibilities
  • Monitor and diagnose refrigeration/HVAC alarms based on Service Level Agreements
  • Document alarm details and communicate with customers via calls or emails
  • Perform graph analysis and provide sound troubleshooting decisions
  • Address inbound calls, service requests, and work order updates
Requirements
  • Graduate of any 4-year degree program
  • At least 6 months to 1 year of relevant experience
  • Experience in interactive customer service or offshore service operations is a plus
  • Proficient in MS Office (Outlook, Word, PowerPoint, SharePoint, Excel)
  • Familiarity with tools like Salesforce, VMWare, and Lumity systems is an advantage
Working Conditions

This role requires flexibility with a shifting schedule, which may include weekends. Additionally, willingness to work overtime during critical days or peak seasons is essential.

Why Join Us?

Nityo Infotech offers a dynamic and challenging work environment where you can grow professionally and personally. Our team is passionate about delivering exceptional results, and we are committed to providing ongoing training and development opportunities.

Salary Information

The estimated salary for this role is between PHP 23,000 to PHP 28,000 per month, depending on qualifications and experience.



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