Care Team Liaison

1 day ago


Mandaue City, Central Visayas, Philippines beBeeCustomer Full time ₱25,000 - ₱32,000

Job Summary

  • We are seeking a dedicated Care Team Liaison to join our team. This role will be responsible for delivering exceptional customer experiences through innovative healthcare solutions.
About the Role

This position is ideal for individuals who possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

  • Main Responsibilities:
    • Deliver outstanding customer service by addressing customer inquiries, complaints, and feedback across multiple channels.
    • Actively listen to customers' concerns and requirements, offering suitable solutions or guidance to efficiently resolve their issues.
    • Assist healthcare professionals in resolving technical or customer-related issues during consultations.
    • Provide comprehensive information regarding products, medicines, treatments, and services to customers.
    • Document customer feedback and maintain records of customer information, issues, and resolutions.
    • Develop an in-depth understanding of company products, services, and processes to provide excellent customer service.
  • Requirements:
    • At least 1 year of experience in a customer-facing role, operations, or healthcare-related field.
    • Proven track record of providing excellent customer service, operations, and logistics experience.
    • Professional proficiency in written and spoken English to communicate with colleagues from diverse backgrounds.
    • Exceptional problem-solving skills to address technical or customer issues.
    • Strong customer service orientation with the ability to empathize, listen actively, and provide appropriate solutions.
    • Attention to detail and accuracy in processing customer orders and maintaining records.
What We Offer

We strive to create a positive and inclusive work environment that promotes growth, learning, and well-being. As a member of our team, you can expect:

  • A dynamic and supportive work culture.
  • Ongoing training and development opportunities.
  • A competitive compensation package.
  • A comprehensive benefits program.
  • The chance to make a meaningful impact in the lives of others.


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