Customer Care

3 days ago

Cebu City, Central Visayas, Philippines Staff4Me Full time ₱200,000 - ₱250,000 per year

Staff4Me is seeking a dedicated Customer Care representative to join our growing team. In this role, you will be vital in delivering outstanding service to our customers by assisting them with inquiries, resolving issues, and ensuring a positive overall experience. Your ability to communicate effectively and empathize will help us build lasting customer relationships.

Key Responsibilities::

  • Provide timely and accurate responses to customer inquiries via various channels, including phone, email, and chat.
  • Assist customers in navigating our products and services, helping them make informed decisions.
  • Resolve customer complaints or issues by identifying root causes and offering effective solutions.
  • Document customer interactions in our CRM system to ensure a smooth follow-up process.
  • Gather feedback from customers to identify trends and areas for improvement in our service.
  • Collaborate with other departments to resolve complex issues and enhance the customer experience.
  • Stay informed about product updates and service changes to accurately inform customers.
  • Participate in training sessions and team meetings to improve customer care practices.

Requirements:

  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in customer service or a related field.
  • Exceptional communication skills, both verbal and written.
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Ability to work independently and as part of a team.
  • Proficiency in using CRM software and basic computer applications.
  • Flexibility to work varied shifts, including evenings and weekends, as needed.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity for growth and career development.
  • Training and support to enhance technical and customer service skills.
  • Work in a dynamic and multicultural environment.

  • Customer Care

    3 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me is seeking a dedicated Customer Care representative to join our growing team. In this role, you will be vital in delivering outstanding service to our customers by assisting them with inquiries, resolving issues, and ensuring a positive overall experience. Your ability to communicate effectively and empathize will help us build lasting customer...

  • Customer Care Specialist

    4 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    As a Customer Care Specialist, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Your role will involve communication through various channels, including phone, email, and chat, and you...

  • Customer Care Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time ₱150,000 - ₱250,000 per year

    As a Customer Care Specialist, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Your role will involve communication through various channels, including phone, email, and chat, and you...

  • Customer Care Representatives

    3 days ago

    Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time ₱200,000 - ₱300,000 per year

    Join the dynamic and growing team as a Customer Care Representatives. In this full-time role based in Cebu, Central Visayas, you will be an integral part of providing exceptional customer service to clients in the healthcare industry. Whether you're on the phone, through email, or via chat, you'll be the first point of contact for customers, offering timely...

  • Customer Relations Representative

    3 days ago

    Cebu City, Central Visayas, Philippines GB Vision Care Inc. Full time $40,000 - $60,000 per year

    About the role GB Vision Care Inc. is seeking a Customer Relations Representative (With Optical background) to join our team in Cebu City, Cebu. This full-time role is integral to providing excellent customer service and support to our growing client base. As a Customer Relations Representative, you will be the primary point of contact for our customers,...

  • Customer Care Representative

    4 weeks ago

    Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

    Join to apply for the Customer Care Representative role at Talent Outsourcing Channel Solutions"Join us and enjoy these Perks and Benefits"Competitive salary packageGovernment Mandated BenefitsPerformance Bonuses and IncentivesExciting Allowances and moreCareer growthQualificationsAt least a high school graduate (old curriculum) or senior high school...

  • Customer Care Senior Specialist

    4 weeks ago

    Cebu City, Central Visayas, Philippines Lexmark Full time

    We are seeking a dedicated and experienced Customer Care Senior Specialist to join our team. The Customer Care Senior Specialist is a customer-facing role (via phone or email or social media) responsible for managing and providing resolution to customer complaints and inquiries by collaborating with the right Lexmark team to solve problems quickly and...

  • Team Lead, Customer Care

    5 days ago

    Cebu City, Central Visayas, Philippines Dynata Full time ₱2,000,000 - ₱2,500,000 per year

    Team Lead, Customer CareRole OverviewThis leadership role is responsible for managing a team of Customer Care Specialists. You'll oversee the full customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that our clients achieve measurable success while your team meets performance goals. You'll play a key role in aligning...

  • Assistant Manager-Customer Care Voice-Claims

    4 weeks ago

    Cebu City, Central Visayas, Philippines EXL Full time

    Assistant Manager-Customer Care Voice-Claims - FNOLJoin to apply for the Assistant Manager-Customer Care Voice-Claims - FNOL role at EXLWe are seeking a Customer Service Representative to assist customers with their inquiries via calls, chat, and emails, encompassing generic queries, account/application status, and insurance-related concerns. The ideal...

  • Customer Care Operator

    3 days ago

    Cebu City, Central Visayas, Philippines JOBS360 Full time $40,000 - $60,000 per year

    Major Responsibilities: This role involves interacting with a range of stakeholders via phone and email while using Enviro Trees' work management system, Tree Manager (TM), to:Manage the work order process:Create work orders in TM, ensuring high-quality information input (e.g., clear job scope).Allocate work orders to the most appropriate Tree Partner based...