Director of Operations

6 days ago

Cebu City, Central Visayas, Philippines HawodTech Solutions Full time
  • Job Title: Director of Operations and Support
  • Job Level: Mid-Senior
  • Reports to: VP of PH Operations
  • Work Schedule: US PST
  • Setup: Onsite
  • Start Date: ASAP

Job Description:

  • Plan, monitor, and manage the daily activities and operations of the revenue-generating teams in Cebu and all P&L-impacting activities.
  • Oversee the teams and push productivity and performance to meet client targets.
  • Provide guidance and direction to managers and team leaders of the different Cebu departments to improve work efficiency.
  • Regularly evaluate the efficiency of general SOPs/standard operating procedures and propose and execute process improvements when necessary.
  • Oversee internal/external departmental and team processes and organize them to maintain work efficiency and productivity.
  • Work closely with the US department managers/leaders and Cebu managers and lead improvements and initiatives with the goal to improve the performance of revenue-generating teams (Recruitment, Sourcing, Billables).
  • Work with the VP to review financial information and adjust operational budgets to promote profitability.
  • Make decisions for operational activities and set strategic initiatives to align with our business goals.
  • Evaluate the overall performance of departments by gathering, analyzing, and interpreting data/metrics.
  • Ensure that the current processes and practices run with legality and conformity to PH regulations.
  • Directly report to the VP of Operations; function as the chief managing partner being on the front lines enabling to see all details that promote employee motivation as well as details that hinder office and/or remote productivity. The Director of Operations will also be the "person next in line" for "approvals and decision-making" if the VP is not available.
  • Function as the bridge between senior leadership and all Cebu departments and work with various Cebu department leaders to ensure departments are operating as efficiently as possible.
  • Direct the coordination across different departments and identify areas needing improvement, as well as fixing issues and gaps in a timely manner.

SKILLS & QUALIFICATIONS:

  • Proven experience as Director of Operations, Site Director, Senior Manager, or equivalent position.
  • Extensive experience and knowledge of business operations including sourcing, recruitment, BPO operations and management, client relations, and financial budgets.
  • Excellent organizational and effective leadership abilities.
  • Outstanding communication and people/interpersonal skills.
  • Good business acumen, proactive, and excellent process improvement and problem-solving skills.
  • In-depth knowledge of diverse departmental functions (e.g. Recruitment, Billables/BPO, Admin, accounting, HR customer service, etc.).
  • Working knowledge of data analysis and performance/operation metrics.
  • Degree in Business Administration or relevant field; MBA (master's in business administration) will be a plus.
  • Willing to work onsite and work in the US PST schedule.
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