Customer Service Delivery Specialist
3 days ago
Job Description:
\Our client seeks a dedicated professional to deliver exceptional customer service across multiple channels. The ideal candidate will have a strong understanding of luxury service standards and be able to effectively manage competing priorities in a fast-paced environment.
\Responsibilities include responding to client enquiries via email, phone, and social media, managing live chat conversations, and monitoring the customer care inbox. The successful candidate will also act as the primary point of contact for client concerns requiring escalation and maintain accurate records of all client interactions.
\Key Responsibilities:
\- Manage daily live chat conversations with online platform clients\
- Respond to client enquiries across email, phone, and social media\
- Maintain accurate records of all client interactions\
- Act as the primary point of contact for client concerns requiring escalation\
- Monitor and manage the customer care and information inbox\
- Reply to social media, e.g. Google reviews
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