IT Service Delivery Manager
11 hours ago
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
Leading, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Remaining organized and meeting deadlines.Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Minimum QualificationsStrong analytical and planning skills;Good communication and presentation skills;Excellent problem-solving skills;Experience in dealing with third-party-provided services;Exceptional resource planning and customer-facing skills;Expertise in people management and leadership;In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery;
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