Customer Experience Specialist
24 hours ago
Are you passionate about delivering exceptional customer experiences? We are seeking a dedicated Customer Service Representative to join our team. As a key member of our support team, you will be responsible for handling customer inquiries through various channels.
Key Responsibilities- Address Customer Inquiries: Handle customer inquiries in a timely and professional manner, via email, phone, live chat, or social media platforms.
- Assist Customers: Support customers with orders, shipping, product details, and returns by providing thoughtful and high-quality responses.
- Provide Quality-Based Responses: Respond to customer inquiries in a way that reflects our service standards, ensuring a positive experience for every interaction.
- Proficiency in English (written and verbal)
- At least 1 year of customer service experience
- Experience with tools like Gorgias, Zendesk, or Shopify is an advantage
- Excellent problem-solving and communication skills
- Adaptable and solutions-oriented mindset
- Personally owned PC or laptop with i5 processor or equivalent
- Minimum of 15 Mbps upload and download internet speed
Please use application code CS when applying.
Job Details- Seniority level: Entry-level
- Employment type: Full-time
- Job function: Other/IT Services and IT Consulting
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