Customer Support Specialist
1 day ago
We're on the hunt for a skilled Help Desk Expert to provide top-notch support to our customers.
As a problem solver, you'll be connecting with customers and delivering exceptional experiences through your guidance, knowledge, and passion for technology.
You'll need excellent verbal and written communication skills, along with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
Your responsibilities will include engaging with customers, explaining step-by-step solutions with patience, and tailoring communication to different audiences.
The ideal candidate is self-motivated, organized, and detail-oriented, with the ability to work independently and adapt to changing circumstances.
We're committed to providing a safe and supportive work environment that fosters growth and development.
Key Requirements- Strong spoken and written English (at least C1)
- Minimum 1 year professional customer service experience or equivalent customer-facing role
- Experience supporting customers via email, chat, or phone
- Passion for customer service and ownership of the customer experience including comprehensive issue resolution
- Ability to tailor communication and style to different audiences
- Able to self-manage and work independently in a fast-paced, constantly changing environment
- Organized and detail-oriented, able to recognize patterns
- Solution and satisfaction driven, being able to discern when to provide compensation
- Knowledge of Office 360
- Experience with Zendesk, ServiceDesk, or Freshdesk
- Able to meet minimum typing speed of 40 WPM while chatting with customers
- Interest in ecommerce with possible previous experience leading ecommerce clients
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