Customer Support Specialist

9 hours ago

Lipa City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱25,000 - ₱32,000
Job Title: Customer Support Specialist

Ordinary Folk is looking for a highly skilled and compassionate customer support specialist to join their team. In this role, you will be responsible for providing exceptional customer service to clients through various communication channels.

  • Key Responsibilities:
  • Deliver outstanding customer service by promptly addressing customer inquiries, complaints, and feedback.
  • Act as a point of contact for customers, offering solutions and guidance to efficiently resolve their issues.
  • Collaborate with cross-functional teams to enhance the overall customer experience.
  • Develop an in-depth understanding of company products, services, and processes to provide accurate information to customers.
  • Maintain records of customer interactions, issues, and resolutions using appropriate tools and systems.

Requirements:

  • At least 1 year of experience in a customer-facing role, preferably in a healthcare or technology setting.
  • Proven track record of delivering exceptional customer service and resolving complex customer issues.
  • Excellent problem-solving skills, attention to detail, and accuracy in processing customer information.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
  • Ability to work in a fast-paced environment, managing multiple customer interactions simultaneously while maintaining a high level of professionalism and efficiency.

What We Offer:

  • A dynamic and supportive work environment that encourages growth and development.
  • Opportunities for professional advancement and career progression.
  • A competitive salary and benefits package.
  • The chance to make a meaningful impact on customers' lives and contribute to the success of our organization.

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