Customer Support Specialist

1 day ago


Lipa City, Calabarzon, Philippines beBeeCustomerSupport Full time $5,000 - $10,000

We're seeking a dedicated and customer-focused Support Specialist to join our team. In this role, you'll play a vital part in delivering exceptional service to our clients' customers.

As the primary point of contact, you'll handle inquiries, resolve issues, and ensure customer satisfaction. If you're a proactive problem-solver with excellent communication skills, this is the perfect opportunity for you

Key Responsibilities:

  • Respond to customer inquiries via chat, email, and phone with professionalism and empathy
  • Resolve issues promptly, escalating complex cases to relevant colleagues when necessary
  • Maintain and update customer support records, including case notes and resolution status
  • Provide product or service information, ensuring customers have a clear understanding of offerings
  • Collaborate with client teams to improve support processes and customer experience

Requirements:

  • Proven experience in customer-facing roles or similar positions
  • Strong analytical skills and ability to stay calm under pressure
  • Excellent verbal and written communication skills
  • Familiarity with customer support software such as Zendesk, Freshdesk, HubSpot, or similar platforms.
  • Ability to work independently, manage time effectively, and meet service-level expectations

Benefits:

  • Opportunity to work with various clients across different industries
  • Contribute to enhancing customer satisfaction and loyalty
  • Possibility of flexible work arrangements with opportunities for career growth

Why This Role?

  • Make a tangible impact on customer experience
  • Enjoy a dynamic and supportive work environment
  • Grow professionally in a role that values your skills and expertise


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