Customer Support Specialist

14 hours ago

Lipa City, Calabarzon, Philippines beBeeCustomer Full time ₱40,000

Are you looking for a dynamic and engaging customer support role?

This job requires the ability to interact with customers via live chat, resolving their inquiries and issues in a timely and professional manner.

You will provide accurate and helpful information about products and services, as well as assist customers with placing orders and processing returns.

Troubleshooting technical issues and providing step-by-step instructions to resolve them is also a key part of this role.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues through live chat in a timely and professional manner.
  • Provide accurate and helpful information about products and services.
  • Assist customers with placing orders and processing returns.
  • Troubleshoot technical issues and provide step-by-step instructions to resolve them.
  • Escalate complex or unresolved issues to senior support staff or supervisors.

Maintaining a comprehensive knowledge base of company products, services, and policies is crucial in this role.

Minimum Qualifications:
  • 2 years of LIVE CHAT customer support experience in the BPO or remote setting
  • Proficient in written and spoken English
  • Experience using help desk software and other remote support tools
  • Familiar with different CRM tools
  • At least 1 year of experience as Team Leader/Supervisor, SME, Amazon CSR, Quality Analyst experience in the BPO is a plus
  • Has own work-from-home equipment
  • Available to start ASAP
    • Laptop or desktop computer that can run web browsing, spreadsheet, and communication software
    • At least Intel i5 or equivalent
    • 8GB RAM or higher
    • Stable internet connection, preferably at least 50Mbps
    • Working camera and headset for video calls
    • Backups (mobile data, generator, UPS, or workspace to go to during power outages)
    Benefits of working remotely:
    • Opportunities to work with various projects
    • Amazing Assistant Support (we have a dedicated support team that you can ask questions to along the way)

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