Customer Order Coordinator

2 days ago

Paranaque City, Calabarzon, Philippines beBeeEcommerce Full time ₱800,000 - ₱1,000,000
Job Overview

As a key point of contact, you will be responsible for managing customer orders from quotation to delivery. This involves coordinating with customers, internal teams, and suppliers to resolve issues, manage claims, and drive adoption of our e-commerce platform.

You will handle and process a high volume of quotations and sales orders efficiently, ensuring accuracy and completeness. Additionally, you will respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.

  • Key Responsibilities:
  • Order Processing: Efficiently handle and process quotations and sales orders within stipulated target times.
  • Enquiries Management: Respond promptly and professionally to customer inquiries.
  • Claims Management: Investigate and process claims related to shipment delays, defective items, and pricing discrepancies.
  • Stakeholder Collaboration: Work closely with internal teams and external suppliers to address and resolve issues related to customer orders.
  • E-commerce Support: Encourage customers to utilize our e-commerce platform for order placement and provide guidance and support as needed.
Hiring Process

We use AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who pass our initial evaluations should expect an AI interviewer as part of our recruitment process.

What You'll Get
  • Meaningful Work & Growth: We take every opportunity to deliver an excellent client experience.
  • Employee Development: We invest in our people's career and welfare.
  • Global Reach & Local Impact: You will work with high-growth startups and dynamic companies from the comfort of your own home.

Talented individuals like you will have global opportunities in high-growth startups and dynamic companies, working from the comfort of their own homes.

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