
Emergency Response Team Member
11 hours ago
MCI specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking agents to work as needed in response to disaster relief efforts.
The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers experience during a difficult time.
Responsibilities:- Assist customers with service inquiries
- Learn common requests and solutions
- Improve the customer's experience
- Utilize service techniques and systems
- Escalate customer dissatisfaction to proper channels
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Able to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with ability to maintain regular attendance and punctuality
- Able to evaluate, troubleshoot, and follow up on customer issues
- Aptitude for conflict resolution, problem solving, and negotiation
- Customer service oriented (empathetic, responsive, patient, and conscientious)
- Able to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- Able to thrive in fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and ability to build relationships with team and customers
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
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