Emergency Response Advocate

2 days ago

Cavite City, Calabarzon, Philippines beBeeDisaster Full time ₱100,000 - ₱120,000

We are seeking individuals to join our team as Disaster Response Call Center Representatives.

Job Summary

This is a temporary remote position where you will assist customers with service inquiries and provide solutions during difficult times.

Responsibilities
  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve the customer experience
  • Utilize service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Requirements
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Thriving in a fast-paced environment
  • Excellent interpersonal skills and building relationships
Benefits
  • HMO Coverage plus dependent
  • Dental Coverage
  • In-house dental assistance
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Employee shuttle services
  • Company retreats and off-site events
  • Making new friends and sharpening social skills

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