Support Team Member

1 day ago

Cavite City, Calabarzon, Philippines beBeeCustomerService Full time ₱200,000 - ₱250,000
Job Summary

This is an exciting opportunity to work as a customer service representative.

You will be the primary point of contact for customers, providing exceptional service and resolving complaints.

Maintain a thorough understanding of products and services to effectively assist customers.

Document customer interactions and transactions accurately.

Collaborate with other departments to resolve customer issues.

Strive to exceed customer satisfaction goals and performance metrics.

Stay updated on product knowledge and industry trends.

Ability to work within defined hours of operation with flexibility needed on weekends and holidays.

Responsibilities
  • Serve as the primary point of contact for customers via phone
  • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
  • Maintain a thorough understanding of products, services, and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
  • Strive to exceed customer satisfaction goals and performance metrics
  • Continuously seek opportunities to improve the customer experience and streamline processes
  • Stay updated on product knowledge and industry trends to better assist customers
  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Requirements
  • High School Diploma or equivalent
  • Starters or adapters are welcome to apply BPO experience is a PLUS
  • Good communication skills
  • WFH Capable – Dual monitor, at least i5 processor, at least Windows 10, at least 50 mbps internet connection, USB-headset, camera
  • Amenable for a WFH set-up
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
What's in it for you?
  • Paid Training
  • HMO and Group Life Insurance
  • Paid Time Off
  • Referral Program
  • Career Advancement
BenefitsCompensation and Employment Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Business Consulting and Services

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