
Non-Emergency Medical Transportation – Client Service Coordinator
20 hours ago
We are seeking a skilled Virtual Assistant with experience in the Non-Emergency Medical Transportation (NEMT) industry to contribute to our team's success.
Key Responsibilities:
- Utilize NEMT expertise to confidently communicate services, procedures, and best practices to clients.
- Make outbound calls to schedule transportation appointments while effectively addressing and overcoming objections.
- Provide exceptional service to clients by actively listening, building rapport, and ensuring high levels of satisfaction.
- Maintain professionalism with excellent telephone etiquette and a clear, fluent command of the English language.
- Manage and organize client schedules with accuracy and efficiency, documenting all interactions professionally.
Requirements:
- Proven experience in the NEMT industry or related fields with a strong focus on client satisfaction.
- Strong communication skills, both verbal and written, to ensure seamless interaction with clients.
- Ability to handle objections with confidence and professionalism, prioritizing client needs.
- Detail-oriented and highly organized, with a focus on meeting client expectations and delivering results-driven solutions.
- Tech-savvy and comfortable using scheduling and documentation tools to streamline processes.
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