Healthcare Customer Support Representative

3 days ago


Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

Optum, a UnitedHealth Group Company, is seeking an experienced Customer Service Advocate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring that their needs are met and exceeded.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You will be working closely with our internal teams to resolve customer inquiries and issues, and provide guidance on healthcare-related topics.

As a Patient Services Specialist, you will be responsible for responding to customer service inquiries and issues, guiding and educating customers on healthcare topics, and intervening with care providers when necessary. You will also be responsible for providing real-time resolutions or comprehensive follow-up with customers.

We offer a competitive salary and a range of benefits, including a retirement plan, medical plan, and paid time-off benefits. If you are passionate about delivering exceptional customer service and have a strong background in customer-facing roles, we encourage you to apply.

Key Responsibilities:

  • Respond to customer service inquiries and issues
  • Guide and educate customers on healthcare topics
  • Intervene with care providers when necessary
  • Provide real-time resolutions or comprehensive follow-up with customers

Requirements:

  • College graduates with or without international BPO voice experience
  • High school graduates with at least 6 months international BPO voice or non-voice experience
  • Ability to multitask
  • Willingness to report to Science Hub Tower 1, McKinley Taguig
  • Willingness to work on shifting schedules
  • Filipino citizenship


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