Healthcare Service Representative

2 days ago


Manila, National Capital Region, Philippines TORCH Solutions Full time

At TORCH Solutions, we're seeking a highly skilled Healthcare Service Representative to join our dynamic customer service team. In this role, you'll provide advanced support to healthcare clients and customers, assisting them with complex inquiries, issues, and troubleshooting related to healthcare services, systems, and products.

Key Responsibilities:
  • Handle complex customer inquiries, complaints, and issues related to healthcare services, systems, or products.
  • Provide expert-level support to resolve technical, billing, and service-related problems in a timely manner.
  • Serve as a subject matter expert (SME) for healthcare-related queries and escalate issues to higher levels if necessary.
  • Collaborate with other departments (such as technical support, billing, and operations) to resolve customer issues.
  • Educate customers on healthcare services, product features, and policies, ensuring clear understanding.

Qualifications:

HS/SHS graduate + 6 months CCE experience.



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