Night Support Specialist

14 hours ago

Lipa City, Calabarzon, Philippines beBeeCustomerService Full time ₱315,000 - ₱420,000

We are seeking a dedicated and tech-savvy professional to provide exceptional customer service as a Night Support Specialist. This role involves offering first-line assistance to our customers via Intercom.

Main Responsibilities
  • Respond promptly and professionally to customer inquiries through Intercom.
  • Analyze and resolve technical issues related to the Teamflect platform.
  • Deliver product training and support to ensure maximum user experience.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Maintain accurate records of customer interactions and feedback.
Requirements
  • A reliable personal computer and stable internet connection.
  • Flexibility to work the night shift.
  • Ability to learn and adapt in a fast-paced environment.
What We Offer
  • A comprehensive onboarding program to ensure your success in the role.
  • The opportunity to work with a dynamic and supportive team.
  • A competitive compensation package.
  • The flexibility to work remotely.

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