
Medical Support Specialist
7 days ago
A Medical Support Specialist plays a crucial role in supporting healthcare professionals and patients by handling various administrative tasks, maintaining accurate records, and ensuring seamless communication.
Main Responsibilities- Manage incoming and outgoing calls from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification.
- Maintain exceptional phone etiquette and provide professional support to patients and healthcare staff.
- Navigate Electronic Medical Records (EMRs) such as Cerner, Epic, AthenaNet/AthenaHealth, and NextGen to obtain medical history and verify healthcare insurance coverage.
- Provide administrative support including data entry, appointment scheduling, email management, record management, and time-keeping.
- Assist with health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage.
- Establish a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers.
- Ensure adherence to HIPAA policy.
- Excellent verbal and written English communication skills.
- 1–2 years of experience in a medical-related field.
- Familiarity with medical terminologies.
- Healthcare-related degree is highly preferred.
- Intermediate skills with Google Workspace and/or Microsoft Office.
- HIPAA certification is a plus.
- Strong attention to detail.
- Impartial.
- Highly organized.
- Computer savvy.
- Open to working night shifts.
- Processor: Intel Core i5-5000 (5th Gen) or AMD Ryzen 5 or higher.
- Memory/RAM: 8 GB.
- Operating System: Windows 10/11 64-bit or macOS Ventura.
- Headset: USB-type headset with noise-cancelling feature.
- Camera: Clear video output.
This position requires a strong understanding of medical terminology, excellent communication skills, and the ability to work independently. If you are passionate about providing exceptional patient care and have a keen eye for detail, this may be the perfect opportunity for you.
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