Remote Night Shift Customer Service

2 days ago

Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱300,000 - ₱450,000

About the Role

We are seeking a Customer Support Representative to join our team in providing exceptional customer service during night shifts.

Key Responsibilities:

  1. Respond Promptly: Answer customer inquiries via phone, email, and chat with minimal delay.
  2. Troubleshoot Issues: Address customer concerns efficiently and resolve issues in a timely manner.
  3. Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information.
  4. Documentation: Record customer interactions and issue resolutions in our CRM system for future reference.
  5. Follow-up Communications: Ensure customer satisfaction by following up on outstanding issues.
  6. Customer Feedback: Collect feedback from customers and relay it to relevant departments for improvement.
  7. Team Collaboration: Work closely with team members and supervisors to deliver seamless service.

Required Skills and Qualifications:

  1. Prior experience in customer service, preferably in a remote or night shift setting.
  2. Experience with CRM software and customer support tools.
  3. Excellent communication skills in English.
  4. Strong problem-solving and troubleshooting abilities.
  5. Ability to manage multiple tasks in a fast-paced environment.

Benefits:

This role offers the opportunity to work in a dynamic environment and develop your skills in customer support. You will be working with a talented team and have the chance to make a real difference in the lives of our customers.

Others:

If you are a motivated individual who is passionate about delivering excellent customer service, we encourage you to apply for this role.

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