E-commerce Operations Specialist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeCoordinator Full time $40,960 - $81,920
Executive Assistant E-commerce Coordinator Job Description

As a dynamic and skilled Executive Assistant, you will play a vital role in supporting the smooth operation of our executive office and e-commerce store. This is an exciting opportunity to leverage your exceptional organizational skills, technical expertise, and business acumen to drive success.

Key Responsibilities:
  • Manage executive calendars, schedule meetings, and coordinate logistics to ensure seamless execution.
  • Monitor inboxes and assist with communications and follow-ups to maintain excellent customer service.
  • Prepare meeting notes, presentations, and internal documentation to facilitate informed decision-making.
E-commerce Store Management:
  • Update product pricing, descriptions, and website content, including headers and collections, to enhance customer experience.
  • Conduct regular content audits and implement site-wide copy changes to maintain consistency and accuracy.
  • Utilize Shopify's admin dashboard to create or modify pages and collections to optimize online presence.
Quality Assurance & Testing:
  • Perform QA checks after product launches, price updates, or site changes to ensure quality standards are met.
  • Test customer journeys such as add-to-cart, checkout, and confirmation emails to identify areas for improvement.
  • Identify and escalate bugs or UX/UI issues promptly to ensure timely resolution.
Coordination with Developers and Agencies:
  • Serve as primary point of contact for developers, designers, and marketing partners to facilitate collaboration and communication.
  • Track open projects, requests, and deadlines using tools like Asana, Trello, or Notion to ensure accountability and transparency.
  • Document and communicate requirements and QA feedback clearly to stakeholders.
General Operations:
  • Monitor store performance and flag irregularities to prompt swift action.
  • Assist with pulling performance reports and customer data to inform business decisions.
  • Help document SOPs and improve internal workflows to enhance efficiency and productivity.

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