Professional Clinical Operations Professional

2 days ago


Pasig, National Capital Region, Philippines beBeeClinicalOperations Full time $75,000 - $105,000

Clinical Operations Specialist

About the Role

This role plays a pivotal part in ensuring exceptional delivery of clinical services across various channels. You will serve as a key clinical operations representative for enterprise clients, responsible for delivering high-quality services and maintaining strong client relationships.

Main Responsibilities

The primary responsibilities of this role include:

  1. Client Management & Reporting: As the main clinical point of contact for assigned enterprise clients, you will own the delivery and quality of monthly clinical reports and insights. This will involve tracking SLAs, proactively addressing any gaps or risks, attending client-facing meetings, facilitating escalations, and leading regular reviews.
  2. Clinical Service Oversight: You will be responsible for ensuring clinician rosters are filled and services delivered on time across onsite and virtual channels. This will also involve managing transitions, escalations, and referrals for high-risk or complex cases, monitoring clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams.
  3. Clinician Management & Quality: As a people manager for assigned onsite or regional clinicians (counsellors and psychologists), you will monitor session quality, flag performance issues, and provide developmental feedback. You will also conduct orientation and operational onboarding for new clinicians, align clinicians with internal clinical policies, ethics, and SOPs.
  4. Cross-Functional Collaboration & Projects: You will collaborate with other teams on improvements to service experience and workflows, contribute to new program planning, pilot rollout, or clinical enhancement projects, engage in cross-country best practice exchange and maintain regional alignment.


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