Clinical Operations Lead

2 days ago

Pasig, National Capital Region, Philippines beBeeClinicalOperationsManager Full time ₱3,500,000 - ₱5,800,000
Job Opportunity

We are seeking a highly skilled Clinical Operations Manager to join our team. As a key clinical operations representative, you will work closely with enterprise clients to deliver exceptional clinical services.

About the Role:

  • Serve as the main clinical point of contact for assigned enterprise clients.
  • Own the delivery and quality of monthly clinical reports and insights.
  • Track SLAs and proactively address any gaps or risks.
  • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
  • Support solutioning for special projects (e.g., Return-to-Work, critical incidents, program deployments).

Responsibilities:

  1. Clinical Service Oversight:
  • Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels.
  • Manage transitions, escalations, and referrals for high-risk or complex cases.
  • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams.
  • Co-develop and localise SOPs for country-specific delivery requirements.
  • Coordinate various teams to refine workflows and client-facing experiences.
Clinician Management & Quality:
  • Be the people manager for assigned onsite or regional clinicians (counsellors and psychologists).
  • Monitor session quality, flag performance issues, and provide developmental feedback.
  • Conduct orientation and operational onboarding for new clinicians.
  • Align clinicians with internal clinical policies, ethics, and SOPs.
  • Coordinate reflective practice, peer case discussions, and alignment to organisational goals.
  • Provide Clinical Supervision in group and individual settings
Cross-Functional Collaboration & Projects:
  • Collaborate with other teams on improvements to service experience and workflows.
  • Contribute to new program planning, pilot rollout, or clinical enhancement projects.
  • Engage in cross-country best practice exchange and maintain regional alignment.

Qualifications:

  • Master's Degree (or equivalent) in Counselling, Clinical Psychology, or related mental health disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.
  • Experience managing clinicians, preferably in a B2B, hospital, or EAP setting.
  • Ability to balance clinical quality and client satisfaction.
  • Proficient in creating reports, analysing trends, and translating insights into actionable improvements.
  • Comfortable working cross-functionally with commercial, tech, and product teams.
  • Strong written communication and SOP drafting capability.
  • Comfortable working autonomously, in a hybrid or remote setup, and travelling for client needs.

Benefits:

  • Global company – work in a diverse environment with people from nearly 20 countries
  • Generous leave policy – time off to rest and recharge
  • Christmas week off – company-wide break during Christmas, separate from annual leave
  • Birthday leave – enjoy a day off on your birthday
  • Quarterly mental health days – one day off every quarter to focus on your wellbeing
  • Flexible work arrangements – work in a way that suits your lifestyle and goals
  • Work-life balance – a culture that values personal time and long-term wellness
  • Medical coverage – comprehensive insurance for peace of mind
  • Performance bonus – high performance is recognised and rewarded
  • Development budget – annual allowance to support your professional development
  • Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
  • Socials and communities – regular non-work events/activities to connect and have fun together
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